Data Coordinator/Administration Support, London, ON, Employment Office

The Southwest Ontario Aboriginal Centre (SOAHAC) provides high quality, holistic health services to on and off reserve, status, non-status, and Metis Aboriginal populations in the Southwest Ontario region. The mission of SOAHAC is to empower Aboriginal families and individuals to live a balanced state of well-being by sharing and promoting holistic health practices.

With four locations (two in London, one in Owen Sound and one in Chippewa of The Thames), the Centre strives to ensure that health services are both accessible and culturally appropriate.

SOAHAC is proud to offer a comprehensive list of programs including Primary Health Care, Traditional Healing, Mental Health, Diabetes Education, Nutrition & Healthy Lifestyles, Maternal & Child Health, and Supporting Aboriginal Seniors at Home (SASH).

The Southwest Ontario Aboriginal Health Access Centre is currently searching for a self starter for the role of Data Coordinator/Administration Support to join their multidisciplinary team in London, Ontario.

Working closely with the Primary Care Manager and the Organizational Leadership group, you will provide data support and reporting and training functions for the Nightingale On Demand (NOD) system and service all SOAHAC sites.  Currently, we are in the process of moving from the Health Screen system to NOD and therefore you will assist with the implementation of NOD.

Specifically, this will involve:

  • Assessing the training needs of staff and providing training and support to both individuals and groups, including development of written materials and templates;
  • Training staff on electronic client records;
  • Working closely with clinicians and service advisors to assist them with understanding their results;
  • Looking for ways to improve the quality of client service and providing analysis to client groups, clinicians and providers in the agency;
  • Assisting in quality improvement planning;
  • Assisting the team and management with reporting to their funders;
  • Providing responses to questions on data reports and data systems from managers and staff;
  • Building relationships and supporting team facilitators, and assisting them with creating a performance improvement plan across the agency;
  • Participating in leadership processes;
  • Assisting the Primary Care Manger and Organizational Leadership with the development and implementation of data collection, extraction and transfer systems and protocols;
  • Working closely with help desks in resolving and, where appropriate, in escalating data support issues;
  • Working closely with software vendors and IT support resources as needed; and
  • Supporting the senior management with planning meetings, putting together agendas, reporting functions, etc.

To be successful, you must have a degree in health administration, health science or related field, which includes training in data collection, analysis and management, or an equivalent combination of work experience and education. A background using ComplyTrack would be highly desirable, as is familiarity with 3 rd party reporting tools such as Data Miner or Hummingbird BI BI reporting tool.

Experience designing and delivering user training, both for individuals and groups is essential, as is a minimum of 1 year of related experience preferable in a community health centre or an aboriginal health access centre setting.

You must be an expert at using Excel as you will be manipulating data and you have the capacity to prioritize your workload in a busy environment.

The ideal candidate will be familiar with first nation cultures and values.

In appreciation of your hard work and dedication on the job, you will be rewarded with a highly competitive salary. In addition, you can look forward to the following perks:

  • Blackberry and laptop;
  • Access to company vehicle or you can use your personal vehicle and receive mileage allowance;
  • Generous health and benefits plan;
  • Pension Plan;
  • 830am-430pm work week and time in lieu for overtime;
  • Excellent vacation package; and
  • Professional development opportunities.